20. The author most likely uses the words workers and consumers in the highlighted portion to:
Your Answer is
Correct Answer is H
Explanation
Item H: L66-67, another identity of workers is also consumers. So it's a change of mindset.
Item F: Not two types of people, but the same type of people with two identities.
Item G: There is no mention of consumer rights.
Item J: It is not mentioned in the text.