20. The author most likely uses the words workers and consumers in the highlighted portion to:

Answer and Explanation

Your Answer is

Correct Answer is H

Explanation

Item H: L66-67, another identity of workers is also consumers. So it's a change of mindset.

Item F: Not two types of people, but the same type of people with two identities.

Item G: There is no mention of consumer rights.

Item J: It is not mentioned in the text.